Ultimo aggiornamento: 28 agosto 2026
Chi siamo
Questo sito web è gestito da Abruzzo Hills Villa, con sede a Treciminiere, Atri, Abruzzo, Italia.
Sito web: https://abruzzohillsvilla.it
Email: info@abruzzohillsvilla.com
Abruzzo Hills Villa è il titolare del trattamento dei dati personali raccolti direttamente attraverso questo sito web.
INFORMAZIONI CHE RACCOGLIAMO
When you contact us or submit a booking enquiry, we may collect:
- your full name;
- your email address;
- your telephone or WhatsApp number;
- your preferred check-in and check-out dates;
- the number of guests;
- information included in your message;
- subsequent correspondence relating to your enquiry or stay.
Our website may also automatically process technical information such as your IP address, browser type, device information, pages visited, date and time of access, referring website and basic website usage data.
For confirmed stays, additional identification information may be collected separately when required by Italian law and disclosed to the competent public authorities.
How we use your information
We use personal information to:
- respond to enquiries and confirm availability and prices;
- communicate with you before, during and after your stay;
- manage reservations and provide accommodation services;
- comply with legal, tax, administrative and public-security obligations;
- protect the website from spam, fraud and misuse;
- understand how visitors use the website and improve its content and performance.
Sending an enquiry through the website does not automatically create a reservation.
We do not sell or rent personal information.
Legal basis for processing
Depending on the circumstances, we process personal information because:
- it is necessary to respond to your request or take steps before entering into a booking agreement;
- it is necessary to provide accommodation services under an agreement with you;
- processing is required to comply with legal obligations;
- we have a legitimate interest in operating, securing and improving the website;
- you have provided consent for optional analytics cookies or similar technologies.
You may withdraw consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
Contact forms, email and WhatsApp
Information submitted through the contact form is used only to respond to your enquiry and, if you proceed with a reservation, to manage your stay.
If you contact us through email or WhatsApp, your information is also processed by the relevant communication provider according to its own privacy policy.
Please do not send passport details, identity documents, payment-card information or other sensitive information through the website enquiry form.
Cookies and website analytics
The website may use technical cookies necessary for its operation and, subject to consent where required, analytics or other non-essential technologies.
Google Tag and Google Site Kit may process information about website visits, device characteristics and interactions with the website. Google may process this information on servers located outside the European Economic Area.
Further information about cookies and available choices is provided in the Cookie Policy on this website.
Google reCAPTCHA
The enquiry form uses Google reCAPTCHA to protect the website against spam and automated abuse. reCAPTCHA may process technical information, including IP address, browser and device information and user interactions necessary to determine whether the form is being used by a person.
Google processes this information according to its own Privacy Policy and Terms of Service.
Booking calendar and reviews
The website uses a booking-calendar plugin to display general availability. The public calendar does not display guests’ personal information.
The website also uses Trustindex to display reviews that have already been published on booking platforms. Loading the review widget may involve communication with Trustindex servers and the processing of technical information such as IP address and browser data.
External booking platforms and links
The website contains links to third-party services, including Booking.com, Airbnb, WhatsApp and other external websites.
If you follow an external link or make a reservation through another platform, that provider processes your information under its own privacy policy and terms. Abruzzo Hills Villa is not responsible for the privacy practices or content of external websites.
Who may receive your information
Personal information may be disclosed only when necessary to:
- website hosting and technical service providers;
- email and communication providers;
- Google services used for security and website measurement;
- service providers supporting the booking calendar or review widget;
- Booking.com, Airbnb or another booking platform when you choose to use that platform;
- accountants, professional advisers or payment providers when necessary;
- police, tax authorities or other public authorities when required by law.
Service providers may process information only for the purposes for which it was provided and according to their own legal obligations.
International data transfers
Some external providers, particularly Google and international booking or communication platforms, may process information outside the European Economic Area.
Where required, such transfers should be protected by an adequacy decision, approved contractual safeguards or another legally recognised transfer mechanism.
How long we retain information
Enquiries that do not result in a reservation are normally retained for no longer than 12 months after the last communication, unless there is a legitimate reason to keep them longer.
Information relating to confirmed reservations, payments and guest-registration obligations is retained for the period required by applicable Italian tax, accounting, administrative and public-security laws.
Technical logs and analytics data are retained according to the settings and retention periods of the relevant service providers.
Your rights
Subject to applicable law, you may request:
- access to your personal information;
- correction of inaccurate or incomplete information;
- deletion of information that is no longer required;
- restriction of processing;
- portability of information you provided;
- withdrawal of consent;
- objection to processing based on legitimate interests.
To exercise these rights, contact:
You also have the right to lodge a complaint with the Italian Data Protection Authority:
Garante per la protezione dei dati personali
https://www.garanteprivacy.it/
Data security
We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, disclosure or alteration.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Children’s information
The website is not directed at children, and children should not submit personal information through the enquiry form.
Information concerning minors may be processed in connection with a confirmed family reservation when necessary to provide the stay or comply with legal obligations.
Automated decision-making
We do not use personal information submitted through the website to make decisions based solely on automated processing that produce legal or similarly significant effects.
Changes to this Privacy Policy
This Privacy Policy may be updated when the website, services or legal requirements change. The latest version will always be published on this page with the date of the most recent update..